Service Agreement

All clients agree to our policies before we provide our services to them.

Rates

All services are charged at the price quoted in our online booking system or by written quote. A minimum charge is applied to all services. Clients who book weekly, bi-weekly or monthly service qualify for discounted rates. After your initial cleaning we can provide you with your specific rate, customized if requested.

Payments

All clients must pay for their first service in full by Visa, Mastercard, American Express, credit or debit card at the time of their appointment, including []% tax. You can also pre-pay with Zelle money transfer – just request an invoice before your appointment. You can also purchase your appointment on our website and pre-pay. We are only accepting payments by Visa, Mastercard, American Express, credit or debit card. For recurring appointments, A 20% non-refundable deposit will be charged immediately to lock in your appointment. Your deposit will be deducted from your total balance which will be charged automatically to your card on file after the job is completed. You will receive a copy of the invoice and your receipt via email once your payment is processed on our website booking form.

Appointment Scheduling

All appointment times are approximate. Please allow a 1-hour window for appointment times (30 mins for 9AM start times). Many variables can affect our arrival times, such as weather and road conditions (especially in the winter), client cancellations, lockouts, appointments taking longer than expected, etc. For hourly appointments, we reserve your appointment block for the time you book (example: 9AM – 12PM only). Your Cleaning Consultants may not be able to stay beyond your service end time, so please ensure you reserve as much time as you would like. You will only be charged for the time your service takes so we recommend booking extra time if you don’t have a time/price limit.

Text Messages

Consent to Receive Text Messages: By providing your mobile number and opting in to receive text messages from Tidy Broom Cleaning and Organization, you consent to receiving informational and promotional text messages, including but not limited to alerts, updates, offers, and marketing content.
Message Frequency: The frequency of text messages may vary based on your interaction with Tidy Broom Cleaning and Organization. Standard message and data rates may apply.
Opt-Out Mechanism: You can opt-out of receiving test messages at any time by replying with “STOP” to any message you receive. You will be unsubscribed from our text messaging service, and you will no longer receive text messages from us.
Support/Help: For support or assistance regarding text messages, reply with “HELP” to any message or contact our customer support at [email protected] / Phone Number 1-877-755-7036.
Data and Privacy: We respect your privacy. Your mobile number and any other information provided will be treated in accordance with our Privacy Policy. For details, please refer to our Privacy Policy.
Message Content: Tidy Broom Cleaning and Organization reserves the right to send messages containing content related to its products, services, promotions, and other relevant information.
Changes to Terms: Tidy Broom Cleaning and Organization reserves the right to update or modify these terms an conditions at any time. Customers will be notified of any changes.
Termination of Service: Tidy Broom Cleaning and Organization reserves the right to suspend or terminate the text messaging service, in whole or in part, at any time without notice.
Standard Messaging Charges: Standard messaging and data rates may apply. Contact your mobile carrier for details on message and data rates.
Governing Law: These terms and conditions are governed by and construed in accordance with the laws of State of California. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the State of California.

By opting in to receive text messages from Tidy Broom Cleaning and Organization, you acknowledge that you have read, understood, and agreed to these terms and conditions.

SeBrvice Fees

We give these instant prices based on years of experience, but we may adjust the price based on the actual condition of the house. To ensure there are no surprises at the end, if we arrive to find a job that will require extra time, we’ll call to let you know. If we are unable to reach you, the crew will have to leave and you will be charged a 20% cancellation fee. We reserve the right to reevaluate rates at any time based on the time it takes to perform our service to meet the client’s standards. Patricia will contact the client to discuss price or service revisions if the cleaning time differs drastically from the original bid.

Refund Policy

We do not offer refunds. We have built our business to provide our clients with the best possible service available. Still, we realize that we are human, and from time-to-time things will get missed. Should this happen, email us at [email protected] or call us at 714-492-1802 within 24 hours and we will rectify the error at no charge.

Recurring Service Discount

Recurring discounts start AFTER the first cleaning service. If you skip cleanings so that your cleaning’s frequency is lower that what you were set up for, your price will be increased to the pricing level for the lower frequency.

Rate Increases

Cleaning rate adjustments may be made at any time during the year should there be any changes to the frequency of client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc. Customer rate shall be increased annually by an amount not-to-exceed 8% of client’s current rate.

Access To Home

Providing your cleaning team with a key, leaving a key in your mailbox (in an envelope with “TIDY BROOM” written on the front), or providing us with a garage or door code to enter for us is the most efficient way for you to provide us with access to your home. I understand that any keys I provide will be coded and assigned to your Cleaning Consultant and will be returned at your request.

Off-Limit Areas

Please close the door to any room you don’t wish cleaned. If a door is closed, we will not enter that room.

Alarm

If your home is equipped with a security system, please ensure that it is in the off position or call our office with the code and proper directions for use. If the code should change, please let us know so you do not incur a lockout charge.

Key Release

Keys are coded and stored inside a locked cabinet to which only the managers of Tidy Broom have access. In the event the client chooses to leave a door unlocked or place a key under a mat or any other unsecured place for the cleaners to gain entry into the home, Tidy Broom will not be held liable for any damages or theft to the client home. Upon termination or cancellation of services, Tidy Broom shall return any client key(s) in its possession no later than 48 hours after termination of services.

Lockouts

Please make sure the service location shall be accessible to cleaning team on the scheduled service day. If the team is locked out of your home, every effort will be made to establish contact with the client to arrange for entry to the home. If contact is not made within 20 minutes of the arrival of the cleaning team, the scheduled cleaning will be skipped, and you will be charged a non-refundable full charge. This fee is necessary to compensate the employees for the lost revenue and travel time. To avoid the fee, please provide us with a key or code to gain entry to your home.

Rescheduling & Cancellations

Service reliability is extremely important because we reserve a time especially for you. If it is necessary to reschedule or cancel your appointment, please notify our office in writing by email a minimum of 48 hours before the appointment start time. If we receive less than 48 hours’ notice, you will be charged a 20% cancellation fee. If you cancel within 24 hours, it is a non-refundable full charge.

Employee Safety

The safety of our staff is our top priority as employers, and we are committed to staff safety and require our employees to refrain from climbing ladders higher than two steps or lift or move objects weighing more than 50 pounds. Mold removal is a specialty. We cannot be liable for any mold-related risk in your home. We cannot clean hoarding homes or areas containing animal and human body fluids, blood, feces, vomit, cat litter boxes, bird cages, urine or excretions, or any other substance or item which may pose a health or safety hazard to our staff. We reserve the right to remove our staff from a job site at any time if their safety is of concern or they feel uncomfortable.

Employee Solicitation

You may not solicit our staff to be contracted or employed by you or your affiliations for cleaning services of any kind. You are liable for an employment referral fee of $3,000 per person, should you directly employ (either legally or on a cash basis) anyone currently employed by us, or employed by us within the six-month period prior to such employment. You agree to pay this fee whether you notify us of your action, or we discover this employment independently at any time after it occurs.

Right To Refuse Service

We reserve the right to deny and (or) terminate service because of safety concerns, inappropriate or uncomfortable situations, weapons on premises, severe clutter, and disconnected utilities. Our employees have the choice to leave if the home is in an extremely unsanitary condition or they feel unsafe or threatened. If you book a cleaning that is unreasonable, the cleaners may refuse service on the spot, and you will be charged the cancellation fee.

PETS: We will gladly work around pets, but we ask that indoor activity is limited for cleaning efficiency and safety reasons. If your pet becomes anxious or presents a safety concern, Tidy Broom reserves the right to remove its employees from your home. Our employees are instructed not to enter a house if they believe an animal is a threat. Pets may behave differently if a family member is not present. If removal of our cleaning professional is due to aggressive pets, our cancellation policy will apply.

Use of Homeowner’s Vacuum

If you request to use your vacuum, we will not assume or accept any liability for damage to the unit. Since we are not responsible for the maintenance of the vacuum, we will not be responsible for any repairs to it. This is important because if the vacuum is not in working order when we arrive to clean your home, we will not be able to perform any vacuuming of carpet and hard floor surfaces.

Cleaning Supplies

We provide the equipment and products needed to thoroughly clean your home. If you would like us to use green cleaning products only, please let us know before we start the service. If you require us to use your cleaning supplies, note that we are not responsible for any damage associated with those products. When this request is made, we ask that you have the cleaning chemicals and supplies ready so we can perform our cleaning service as efficiently as possible.

Satisfaction Guarantee

If you are not 100% satisfied with your service, please email us at [email protected] or call us at 1-877-755-7036 directly to discuss. We will make it right!